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- Duration Adjusted according to the hotel needs.
- Available in both English and Arabic language.
- zoom platform or onsite according to the hotel needs
- Group Class
Hotel Hospitality Etiquette Course
Our Hotel Hospitality training programme helps staff members be more confident and improve their communication skills, which improves guest satisfaction.
It guides hotel staff to the keys to understanding and respecting different cultures so the hotel can create a welcoming environment for guests from diverse backgrounds.
It equips employees with the necessary skills to provide exceptional service to guests.
“Let your hotel guests have an exceptional experience and feel at home by providing your staff with our hospitality etiquette programme.”
Certification
Digital certificate as an add-on.
Learning Outcomes
- Understanding of hospitality etiquette and its importance in the hotel industry.
- The necessary skills to deliver exceptional customer service and enhance guest satisfaction.
- The effective communication skills to communicate with guests in a professional manner, listen actively, and respond appropriately to their needs.
- The professional image: physical appearance and body language.
- The table setting language: understanding the meaning of each table setting signal from the guests and how to respond to it professionally.
- How to handle guests in a courteous and respectful manner. This includes greeting guests, assisting with their needs, and handling complaints or concerns.
- Conflict resolution techniques to handle difficult situations with guests or among team members.
- Understand the importance of working together as a team to provide a seamless guest experience. This includes effective communication, collaboration, and mutual respect.