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- Duration Adjusted according to the hotel needs.
- Available in both English and Arabic language.
- zoom platform or onsite according to the hotel needs
- Group Class
The Arabic-English Hotel Hospitality Terminology
The Arabic-English hotel hospitality terminology course is designed to provide hotel staff with a comprehensive understanding of the Arabic language used in the hospitality industry.
It equips the hotel staff with an understanding of the principles of hotel operations, food and beverage service, and other key areas of the hospitality industry in an Arabic context.
And provides the hotel staff with knowledge of the cultural norms and practices of the Arab world that impact hospitality interactions.
Certification
Digital certificate as an add-on.
Learning Outcomes
- Greetings and expressions of politeness: This includes learning how to greet guests, introduce oneself, and use polite expressions in Arabic.
- The Arabic-English terminology of the following:
- Customer service terminology: This includes learning key phrases and vocabulary used in customer service interactions, such as taking orders, making reservations, and handling complaints.
- Hotel operations terminology: This includes learning key terms related to hotel operations, such as room types, amenities, and services.
- Food and beverage terminology: This includes learning key terms related to food and beverage service, such as menu items, ingredients, and preparation methods.
- Room service terminology: the key terms used in the room service such as housekeeping, laundry, and other amenities that are provided directly to guests in their hotel rooms.